Refunds & Returns Policy

Return Eligibility

Returns must be requested within 7 calendar days of delivery. The original sales receipt or invoice must accompany all returns.

To qualify for a return, items must be in new, unused, unaltered, and resalable condition, including original packaging when applicable. Returned merchandise must not show signs of wear, use, damage, or alteration.

Non-Returnable Items

The following items are not eligible for return unless they were shipped in error or arrived damaged:

• Special order items
• Custom order items
• Items specifically marked as non-returnable

If a product has a different return policy, that policy will be noted in the product description.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Customer Support immediately upon receipt. Qualifying items may be eligible for a replacement, credit, or refund after review.

Return Approval Required

You must contact Customer Support within 7 calendar days of delivery to request return authorization. Returns sent without prior authorization, or returns received after the 7-day return period, may not be accepted.

Inspection & Refund Processing

All returns are subject to inspection upon receipt. Refunds, credits, or exchanges will be issued only after the returned merchandise has been reviewed and approved.

Restocking Fee

A 15% restocking fee may apply to approved returns that are not due to an error, defect, or damage.