At Cromo Cards, we are committed to providing quality products and dependable service to our customers in the funeral trade. Please review the following policy regarding returns, exchanges, credits, and refunds.
Returns must be requested within 7 calendar days of delivery. The original sales receipt or invoice must accompany all returns.
To qualify for a return, items must be in new, unused, unaltered, and resalable condition, including original packaging when applicable. Returned merchandise must not show signs of wear, use, damage, or alteration.
The following items are not eligible for return unless they were shipped in error or arrived damaged:
If a product has a different return policy, that policy will be noted in the product description.
If your order arrives damaged, defective, or if you receive an item you did not order, please contact Customer Support immediately upon receipt. Qualifying items may be eligible for a replacement, credit, or refund after review.
You must contact Customer Support within 7 calendar days of delivery to request return authorization. Returns sent without prior authorization, or returns received after the 7-day return period, may not be accepted or refunded.
All returns are subject to inspection upon receipt. Refunds, credits, or exchanges will be issued only after the returned merchandise has been reviewed and approved.
A 15% restocking fee may apply to approved returns that are not being