Need help?
Cromo Cards is a wholesale supplier serving funeral homes, cemeteries, distributors, and qualified industry professionals. Below are answers to common questions about accounts, orders, shipping, returns, and support.
If you have an account, you may log in to review your current and past orders. If you need assistance, please contact our customer service team and we will be happy to help.
A backordered item is temporarily out of stock and expected to ship when it becomes available. If an item on your order is backordered, we will notify you and ship it as soon as inventory is received.
Backorder availability depends on incoming inventory and supplier availability. As soon as the item becomes available, we will process and ship it promptly. If you need an update, please contact customer service.
Click the Register link at the top of the website and complete the account setup form. Once your account is submitted and approved, you will be able to access pricing, place orders, and review account information.
Log in to your account and select My Account to update your billing information, shipping information, and other account details.
Click the Forgot Password link on the sign-in page and enter your email address. Instructions to reset your password will be sent to you.
Yes. We respect your privacy and do not sell your information to other companies. Please review our Privacy Policy for additional details.
Shipping charges are calculated during checkout based on the items ordered, shipping destination, and selected shipping method.
Orders are processed promptly after payment approval. Orders placed before our daily shipping cutoff may qualify for same-day shipping, depending on product availability.
Yes. Orders received before 12:00 PM Pacific Time are typically shipped the same day when items are in stock.
For international shipping availability, please contact customer service before placing your order so we can review shipping options and requirements.
Available payment options are shown during checkout. You may select the payment method that best fits your needs from the options currently offered on our website.
Credit cards are typically charged shortly before shipment of your order.
You may review your order history by logging in to My Account. If you still have questions, please contact customer service and we will gladly assist you.
If you have an online account, you may log in and review your order history. If you need additional help, please contact us and we can assist you.
Please review our Returns Policy for complete return instructions. If you need assistance, contact customer service before returning any merchandise.
If you believe you received an incorrect item, please contact customer service within 72 hours of receiving your order so we can help resolve the issue promptly.
Credits are typically processed within 7–10 business days after returned merchandise is received and approved.
Yes. We work hard to provide quality products, dependable service, and competitive wholesale pricing for the funeral trade.
Yes. Our website is protected with SSL encryption to help keep your information secure during checkout and account access.
Please see our Privacy Policy page for full details about how we collect, use, and protect your information.
You can browse by category using the website navigation menus or use the search box to find specific products by keyword, product type, subject, or description.
Use the main navigation menu to browse product categories and featured collections. You may also use the search bar to quickly locate specific items.
If coupon codes are currently available, you may enter your code in the shopping cart or during checkout in the coupon or discount code field.
Cromo Cards is a business-to-business wholesale supplier serving the funeral trade. We proudly serve funeral homes, cemeteries, distributors, and qualified industry professionals.
No. We are a wholesale supplier and do not sell directly to the public.
Please visit our Contact Us page for phone, email, and address information.
Our customer service team is here to help. If you need assistance locating a product, understanding an item, or placing an order, please contact us directly.